While we are idealists in this regard. We try to approach in such a way that even if the client is wrong, you ne to end his service on a positive note. Perhaps this will entail additional costs – for example, we will send the master to him again. It is important for us that a person stabilizes his emotional attitude to the service. If there are many such cases, then this is already a question for us: either the client’s expectations are incorrectly form, or we choose partners incorrectly. But any complaint is already a reason to carefully look at who and how the client communicat, what exactly provok dissatisfaction. A simple example from personal experience.
Top cardiologist and non-popular ratings
When we launch an auto platform, I call a field mechanic to me. He arriv earlier than we agre, call me during the meeting, walk up to the wrong entrance List of US Mobile Phone Numbers and said that if I was not there in five minutes, then he was leaving, because parking was paid. I just said I didn’t want to deal with him. Who is wrong here? In fact, it turns out that I am a difficult client. But it start with the fact that the master communicat incorrectly. Therefore- How do you determine, for example the client to? — In micine, we have a unique rating of doctors and clinics, which is not bas on reviews.
Which executor or doctor to refer
We have assembl an expert council, it includes the luminaries of micine, heads of state and commercial clinics. Together with them, we have develop USA CFO ratings for the quality of service and treatment. There are a lot of parameters here – both the professionalism of the staff, and the equipment of the institution, up to the presence of a cooler and parking. At the same time, if a person nes, say, a cardiologist, we do not say: “Go to this clinic, because it has a “five” in the rating.