In general more than half (62%) of customers prefer to use only one site when ordering services, and only slightly more than a third always visit several sites. Avito is us by 53% of all specialists and small teams in the service sector – you can find masters for solving different — What are the requirements of the audience for the platforms — Clients also care about the security that platforms provide. 12% use various features that increase the security of the transaction. For example, we launch verification of a passport or driver’s license for private masters, after which a “documents verifi” badge appears in the specialist’s account.
What is important for users
The Russians have appreciat the benefits of online and are Spain Phone Numbers List returning to platforms for repeat orders. It is interesting that with the transition of even everyday communication to the chat format, the proportion of those who want to avoid phone calls is growing – every fourth customer nam this reason as important when choosing an ordering service. Another 23% use services to make an appointment with the masters, and 17% hunt on platforms for discounts. How to keep a customer satisfi — What is important for users when ordering services and what do they expect from an online platform? – Firstly, the opportunity to find a suitable service on the site.
We will not dwell on this and in the future
Secondly to ensure that this service is of high quality. The online platform operates in the interests of both parties. Therefore, we advise contractors to describe USA CFO place photos of certificates and complet projects in advertisements. Such information helps a potential customer to preliminarily assess whether the contractor will be able to provide the desir service, whether he has the necessary qualifications. In addition, we certify performers. At the stage of laying out the announcement, we look at the completeness of the application form, and after publication, we continue to check compliance bas on customer feback. we want to develop a service model.